Overview:
At Equation Portal (“Equation Portal,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and share this information, and the measures we take to safeguard it. By accessing and using the Equation Portal website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy, as well as our Terms of Use. Please note that Wayfloral is a unit under Equation Portal.
Information Collection:
Personal Information: When you sign up to become a registered user on our website, contact us through our communication channels, or engage in any activities on our website, we collect personal information that you provide voluntarily. This personal information may include your name, email address, login credentials, and other identifiers. This information is necessary for us to provide you with our services, respond to your inquiries, and enhance your experience on our website.
Billing Information:
To facilitate payments for our products and services, we use a third-party payment processor, RazorPay. During the purchase process, you will be required to provide billing information such as your credit card number, billing address, and other relevant details. It is important to note that Equation Portal does not store or process your billing information directly. All billing information is securely handled by RazorPay in accordance with their privacy policy and terms of service.
Transaction Information:
When you make a purchase through our website, we collect transaction information related to your order. This includes details about the products you purchased, the date and time of the transaction, and other related information. This information helps us process your orders efficiently and provide you with order-related support.
Other Information:
In addition to personal and transaction information, we may collect other types of information to enhance your experience on our website. This may include additional voluntary information that you provide through surveys or forms, such as your age, gender, and product preferences. We also automatically collect data about your interactions with our website, including your IP address, browser type, device information, and usage patterns. We utilize cookies and similar technologies to gather this information and improve our website’s functionality. Furthermore, we employ third-party analytics services, such as Google Analytics, to analyze website usage and gather insights to better serve our users.
Usage of Information:
We use the collected information for various purposes to enhance our services and provide you with a seamless experience. This includes processing your orders, managing and administering our rewards and promotional programs, and improving our website’s performance and content. Additionally, we may use your information to solicit feedback, inform you about our products and services, and communicate with you about updates and offers. Your information may also be shared with third-party marketing partners, service providers, and affiliates who assist us in delivering our services. In the event of a business transaction, such as a merger or sale, your information may be transferred as part of the assets.
Third-Party Advertising:
To provide you with relevant advertisements and improve our marketing efforts, we may share non-personal information about your website activity with third-party advertising companies. These companies use cookies, pixel tags, and similar technologies to collect information about your interactions with our website and other sites. This information helps them tailor and optimize the ads you see on our website and across the internet. By using our website, you consent to this data sharing for advertising purposes.
User Control:
We provide you with various options to manage your personal information and communication preferences. As a registered user, you can access, review, and update your personal information through your account settings. If you wish to stop receiving marketing communications from us, you can click the “unsubscribe” link in our marketing emails. For text marketing, you can opt out by replying STOP to any message. Please note that transactional emails related to your account and orders are necessary and cannot be unsubscribed from.
Refunds and Replacements:
We understand that customer satisfaction is paramount. If you are not completely satisfied with your purchase, please contact us for a refund or replacement. Due to the seasonal nature of adeniums, if the specific adenium you ordered is no longer in stock, we will provide a replacement that closely resembles the color of the one you initially ordered.
Privacy and Security:
We take your privacy seriously and implement commercially reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data. Information shared publicly on message boards or comment areas is not protected by us, so exercise caution when sharing personal information in these spaces.
Special Notices:
Non-Indian Residents: For non-Indian residents, it is important to note that your data will be transferred to and processed in India. By using our website and providing your information, you consent to this transfer.
Children:
We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information from our databases.
External Websites:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies and terms of use of any third-party websites you visit.
Policy Changes:
This Privacy Policy is effective as of the date stated at the top. We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. By continuing to use our website after any changes are made, you acknowledge and accept the updated Privacy Policy. We recommend reviewing this policy regularly to stay informed about how we protect your information.
Contact Information:
If you have any questions or concerns about this Privacy Policy, please contact us at pruthvi@wayfloral.com with “Privacy Policy” in the subject line. You can also reach us by mail at Equation Portal, 921/922 RK World Tower, 150 Ft Ring Road, Rajkot 360006. We are committed to addressing your inquiries and resolving any issues related to your privacy.